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Giampaolo Grossi – Country Manager at Starbucks

Rome Business School’s Welcome Week 2021 has started with the inspirational speech of CEO’s and General Managers form milestone companies who shared their professional stories, suggestions and market views. Some of highest profile of companies such as Starbucks, HMD Global, Ferrarelle, Jaguar – Land Rover, Traction Management inaugurated the orientation to the 2021 Masters and MBA’s edition.

The students of the International MBA, had their welcome from Giampaolo Grossi – Country Manager at Starbucks.

Starbucks, the world’s most famous coffee chain, founded in Seattle in 1971 with 28,720 stores in 78 countries, 12,000 of which are in the United States. In Italy, the first point of franchising is in Milan, right here we find Giampaolo Grossi, General Manager of the brand in Italy and undisputed leader in the hospitality and food and beverage sectors, as well as in marketing in this sector of the market. Giampaolo Grossi, a sign of national globalization, manager of inclusion and of the cultural meltingpot that Starbucks represent in Italytogether with the wish of opening to international markets.

The labor market is undergoing a dynamic change that will lead to new ways of working. I am convinced that we will return to a new stability necessary for each environment. All the talents who today are concentrating with passion and sacrifice on diversified activities, will be those who will build the stability of the future by laying the foundations for new opportunities.”

Giampaolo lived and worked abroad: gaining experience from the United States to Kuwait and then returning at the right time with an offer of those that happen once in a lifetime. Thanks to these experiences he learnt to never give up and that the most important things that a company have to maintain are both loyalty, transparency, and a sense of servant leadership. 

“The time for – I am the boss and you are addicted – is over, also because it doesn’t work much. In my opinion, CEOs must learn to put themselves in the shoes of the people who makes the company work.”

Companies are made of people. We spend 80% of our time working – whoever is lucky enough to have it, work. If this 80% of time you manage to turn it into something passionate, at that point it is no longer work, it becomes part of your life, of yourself. After all, each of us represents a small “cog” of a larger machine where the contribution of each individual is essential for the final goal.The Job market is undergoing a dynamic change that will lead to new ways of working.

I am convinced that we will return to a new stability necessary for each environment. All the talents who today are focusing with passion and sacrifice on diversified activities will be the ones who build the future by laying the foundations for new opportunities.

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