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Courses in Customer Experience Management

All our short courses are available On Campus, Online or In-house in full-time or part-time mode.
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Course in Digital Customer Service Management

  • Increase customer loyalty and advocacy
  • Gain customer productivity from customer service staff
  • Take advantage of digital channels to lower the average cost per interaction
           
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industry management students attending a master course

Course in Customer Experience

  • Recognise the dynamics of customer experience
  • Learn the principles of customer experience design
  • Acquire the key factors of a customer experience plan
           
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Please fill the form and we'll contact you by telephone with more information about the Master of your choice

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  • Rome Business School S.r.l. (“RBS”), in its quality of data controller, will process your personal data in accordance with your request, in order to contact you and to inform you about the program of your choice for the upcoming two terms. Afterwards, your data will be deleted. You may exercise the rights of access, deletion, rectification, opposition, limitation and portability, by post to Rome Business School, Via Giuseppe Montanelli 5, 00195, Rome, or by email to [email protected]. We also inform you that you may lodge a complaint at any time with the Italian Data Protection Authority. For more information, please refer to the Privacy Policy.

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