Course in Digital Customer Service Management

Dr. Andrea Ciceri is a leading expert in consumer psychology, neuromarketing, and research methodologies, with over 15 years of professional experience. He is the Founder and President of SenseCatch, one of the top companies in the field of neuromarketing, and serves as the Program Director for the International Master in Neuromarketing and Customer Experience at Rome Business School. Dr. Ciceri holds a Ph.D. in Communication and Markets from the IULM University of Languages and Communication, where he also conducted postdoctoral research, specializing in neuromarketing. His studies have had a significant impact on topics such as eye tracking, visual marketing, and the application of neuroscience in business, with a particular focus on consumer behavior and decision-making processes. He has extensive teaching experience, having taught at both doctoral and master’s levels and collaborated internationally with prestigious institutions such as Copenhagen Business School. His work has been published in top-tier academic journals, and he has contributed to numerous global projects in the neuromarketing field, solidifying his reputation in both academic and corporate environments. Dr. Ciceri’s expertise helps companies leverage neuroscience to gain objective market insights, optimize customer experiences, and improve decision-making strategies.

Mentor for Startupbootcamp FoodTech which is the leading accelerator of startups supporting and scaling companies innovating and disrupting the food industry where she is mentoring in everything related to food and wine management, business model, international education. She’s also Property Owner Chief Operating Officer at Volognano,  and  free consultant in branding and communication strategy for Food and Beverage companies.

Francesco Landolfi is a seasoned executive with over 30 years of experience in leadership roles across e-health industrie, private equity, and, management consulting, covering international managerial positions in sales and marketing at major companies such as Microsoft, Baxter, and IBM. He currently serves as a lecturer and external professor specializing in Entrepreneurship and International Business Management, having developed a course on "Managing Entrepreneurial Ventures" for MBA students He holds a Master of Business Administration from Harvard University, with a concentration in Finance and International Business, and a degree in Economics, cum laude, from L.U.I.S.S. University in Rome. Mr. Landolfi has also taught on subjects related to international business, having contributed to academic institutions globally. Mr. Landolfi’s extensive professional experience includes senior roles at major firms such as Microsoft Italy, Arthur D. Little, and Arventia Capital, where he led strategic projects in e-health, digital health, healthcare SMEs, and private equity investments, particularly in small and medium-sized enterprises. He has been instrumental in the development of groundbreaking technologies and projects in health services and has forged strong international corporate relationships, particularly in Europe, Asia, and the Americas. He is also involved in several advisory and board roles and has contributed to numerous cross-border business initiatives. Outside of his professional achievements, Mr. Landolfi is an active member of Harvard University’s Fund Raising Alumni Committee. He is program director at RBS of the master in Marketing & Sales since 2018.