Business Analysis Course – Tools & Techniques

The Rome Business School is accredited Global R.E.P. – Registered Education Provider by the Project Management Institute (PMI)®. This accreditation certifies the qualification of specialised Project Management training agency, and is awarded based upon course quality and adherence to the PMI’s international standards. Each certified course enable the accumulation of Contact Hours/PDUs, the learning units necessary to request and maintain PMI® certifications. The course, which is available both in English and Italian and can be taken both on campus and by distance learning with live lessons, offers the following exclusive benefits:
  • ISO 9001:2008 certified teaching of excellence
  • REP accreditation by the PMI®, which enables the recognition of PDUs
  • Integrative exercises in class
  • PMP® exam simulation
  • Assistance in the PMI® and in the PMP® exam enrolment procedure


Business Analysis is the application of knowledge, competencies, tools, and techniques to frame business issues and identify business needs; identify and suggest possible solutions to meet those needs; elicit, document, and manage stakeholder requirements to achieve project objectives; and facilitate project or programme product, service, or result realization. Participants will obtain 14 PDUs (Professional Development Units), required by the PMI® standards.  


The course is aimed at enabling participants to acquire the knowledge of business analysis tools, techniques and models. To enable the participants to easily apply each tool or technique to the correct elicitation or analysis need, the description of the various models will be structured on the various areas of business analysis. Practical exercises will be scheduled.  


The course is aimed at all those who have an interest in the practical aspects of the management of business analysis, who aim at acquiring the PMI-PBA® certificate, or wish to acquire PDUs useful for maintaining the PMP® or other PMI® certificates (the course awards PDUs thus subdivided: 12 Strategic & Business; 2 Technical; 0 Leadership). In particular, it is aimed at all those who, within an organisation, occupy positions of:
  • Business or Process Analyst;
  • Project manager;
  • Functional management;
  • Head of organizations;
  • Process manager;
  • Functional analyst;
  • Business consultant.


The course is structured to provide all the knowledge needed to manage the main Business Analysis models, tools, and techniques in projects or programmes. The various areas of business analysis are presented together with the related activities and the tools and techniques best suited to each area. Introduction
  • What is business analysis.
  • Basic definitions and concepts
  • The various types of requirements
Needs Assessment tools and techniques
  • SWOT Analysis
  • PESTLE Analysis
  • Porter’s 5 Forces Analysis
  • Mindmapping
  • Document Analysis
  • Rich Picture
  • Force Field Analysis
  • The POPITTM model
  • Process workflow
  • BCG Matrix
  • Ansoff Matrix
  • Resource audit
  • The McKinsey’s 7 S Model
  • RACI Matrix
  • Cost-benefit analysis
  • Value Stream Mapping
  • Interrelationship Diagram
  • Capability Table
  • Capability Model
  • Affinity Diagram
Planning tools and techniques
  • Estimation techniques
  • Definition of acceptance criteria
  • Planning Poker
  • Weighted Ranking Matrix
  • Risk identification techniques
Elicitation tools and techniques
  • Brainstorming
  • Interviews
  • Observation
  • Prototyping
  • Facilitated workshops
  • Focus Group
  • Questionnaires & Surveys
Analysis tools and techniques
  • Modelling languages
  • BPMN elements
  • Goal Model and Business Objective Model
  • Ecosystem Map
  • Context diagram
  • Feature Model
  • Use Case diagram
  • Use Case
  • User stories
  • Business Rules Catalogue
  • Decision Tree
  • Decision Table
  • Entity Relationship Diagram
  • Data Flow Diagram
  • Data Dictionary
  • State Table
  • State Diagram
  • System Interface Table
  • User Interface Flow
  • Wireframes and Display-Action-Response
  • Kano Model
  • Conflict Management
  • Prototyping
  • Quantitative Investigation
  • Persona Analysis
  • Delphi Technique
Traceability and Monitoring tools and techniques
  • The requirement traceability matrix
  • Dependency Analysis
  • Impact Analysis
  • Fishbone diagram
  • Flowchart
  • Checksheets
  • Pareto diagram
  • Histograms
  • Control Charts
  • Scatter diagram
Solution Evaluation
  • Statistical sampling
  • Auditing
  • Requirements walkthrough


A basic knowledge of business analysis activities is required.  

Teaching methods

The proposed methodology involves:
  • Two days (14 hours) of classroom lectures.
  • Classroom exercises to facilitate the absorption of the taught topics.


The course, available either on-campus or through distance learning, is structured in:
  • 2 full-day training sessions
  • Exercises

Modes of attendance

The course will be conducted in either of two modes:
  • Catalogue-based; i.e., held on fixed dates and open to participants from various companies.
  • Dedicated; i.e., organised to measure for a single company, based upon requirements emerging from an adequate assessment.


PDU (PROFESSIONAL DEVELOPMENT UNITS) Participants will obtain 14 PDUs (Professional Development Units), required by the PMI standards. EXCELLENCE TEACHING All Rome Business School teachers are highly selected and internationally renowned PMP certified trainers who come from a multitude of operational and professional environments. They are therefore able to provide a wealth of up to date experiences and competencies. DEDICATED DESIGN All training activities are tailored upon the specific requirements of the applying organisation and upon the specific type of activity. To this end, a meeting will be held (in person or via web-conference) to define in further detail the final course design. DOCUMENTATION The participant will be issued with a wealth of documentation, including:
  • slides,
  • lecture notes,
  • case studies,
  • articles,
  • useful links.
CERTIFICATE At the end of the course, the official Rome Business School certificate will be awarded. REGISTRATION IN THE ROME BUSINESS SCHOOL ALUMNI ASSOCIATION Participation in the course entitles to be enrolled in the Rome Business School Alumni Association, the international Rome Business School network through which students can share ideas, experiences and projects and take advantage of exclusive training-cultural opportunities. POST-COURSE ASSISTANCE The Rome Business School’s teachers and experts remain available for students for any further explanation, clarification and assistance beyond course conclusion.

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